Helpdesk Services for Arab and Marshall County
A breakdown of what a monthly support plan actually includes — beyond the ticket queue. Plans are priced per workstation and can be upgraded or cancelled month-to-month.
Ticketed Helpdesk
Email, phone, and form-based ticketing with documented response windows. Every interaction tracked against the plan, so the office manager always knows what was done and when.
Patch & Update Management
Windows updates, third-party application patching, and firmware updates scheduled outside business hours. Failed updates investigated and repaired rather than ignored.
Managed Antivirus & Endpoint Protection
Centrally managed protection on every covered workstation with live alerting. Quarterly review of detections and any suspicious patterns surfaced early.
Backup Verification
Confirming that backups actually run, that the restore actually works, and that off-site copies actually leave the building. Tested at least quarterly on Standard and Priority plans.
On-Site Time
Standard plan includes 2 hours of pooled on-site per month. Priority adds same-day on-site response. Both let the office focus on its actual work instead of running cables themselves.
Security Incident Response
Phishing triage, suspicious activity review, ransomware containment response, and documented follow-up for the insurance carrier.
Talk to Us
Call 256-550-1988 or use the contact section on the homepage. New-client consultations take about 20 minutes.